Frequently Asked Questions
Everything you need to know about your Heavys audio experience.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Does Heavys offer a warranty on electronic products?
Yes, all Heavys hardware comes with a limited 1-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
What is your return policy for open-box items?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging. Please note that a restocking fee may apply to items with missing accessories.
Are Heavys headphones compatible with all devices?
Our products are designed to be universally compatible. They support Bluetooth 5.0 for wireless connections and include a 3.5mm auxiliary cable for wired connections to professional audio interfaces, consoles, and mobile devices.
How can I track my package after it ships?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm at checkout.